Pop into your nearest branch and have a chat with the friendly team. See a list of branches here.
0800 229 943
Monday to Friday 8.00am - 6.00pm
Saturday 8.30am - 12pm
Ask to speak with someone in our senior management team if you like.
Print out and fill in the attached form then submit it to our feedback address below: download here
Unity Credit Union
PO Box 431
Complete an online feedback form
However you choose to contact us we can ensure you that your feedback will be acknowledged within two working days.
If our internal complaints process does not resolve your complaint to your satisfaction, you have access to a free, independent dispute resolution service, and that service may help investigate or resolve your complaint.
We are a member of the Banking Ombudsman Scheme:
For more information visit The Banking Ombudsman website www.bankomb.org.nz
The personal information provided on this form will be kept in accordance with our Privacy Statement. If your complaint is escalated to BOS, we may share the information you provided us with them. You can view our Privacy Statement here