Feedback and Complaints

How to contact us

Visit a branch

Pop into your nearest branch and have a chat with the friendly team. See a list of branches here.

Call us

0800 229 943
Monday to Friday 8.00am - 6.00pm
Saturday 8.30am - 12pm

 
Ask to speak with someone in our senior management team if you like.

Write to us

Print out and fill in the attached form then submit it to our feedback address below: download here

Unity Credit Union
PO Box 431
Hastings 4156

Online

Complete an online feedback form

However you choose to contact us we can ensure you that your feedback will be acknowledged within two working days.

Taking your complaint further

If our internal complaints process does not resolve your complaint to your satisfaction, you have access to a free, independent dispute resolution service, and that service may help investigate or resolve your complaint.

We are a member of the Banking Ombudsman Scheme:

Freephone: 0800 805 950
Phone: +64 4 915 0400 (from overseas)
Email: help@bankomb.org.nz
Website: www.bankomb.org.nz
Postal Address: Freepost 218002, PO Box 25327
Featherston Street, Wellington 6146

For more information visit The Banking Ombudsman website www.bankomb.org.nz

The personal information provided on this form will be kept in accordance with our Privacy Statement. If your complaint is escalated to BOS, we may share the information you provided us with them. You can view our Privacy Statement here